A little help

Suntilea support

Questions, a bug, or an idea? Get in touch with Suntilea Studio.

Can I use Suntilea offline?

Yes, once challenge packs have been downloaded. Open the app online before disconnecting. You can complete a downloaded challenge offline; pending successes remain on your device until the server accepts them.

How do I know my progress was synchronized?

The pending-success counter disappears after the server acknowledges those completions. Synchronization runs automatically when the app opens or returns to the foreground, after actions, and retries while the app is active. Idle checks make no network request when there is nothing to download or send. With a linked Google account, the app also retrieves cloud progress when opened or brought back to the foreground; you can use Sync now in Settings.

Why is no new challenge available?

New challenge days start at noon in the time zone recorded when you first used the app. A revealed challenge has a 24-hour completion window. If content is missing, reconnect and open the app to download the available packs.

Why did a reminder not arrive?

Check that reminders are enabled in Suntilea and notifications are allowed in your phone's settings. Battery restrictions and operating system scheduling can affect delivery.

Can I restore progress after reinstalling?

On Android versions with optional Google sign-in enabled, sign in with the same Google account to restore previously synchronized progress. Sign in and synchronize before removing the app. Guest-only progress and actions that have not yet synchronized cannot be recovered after loss of local storage. If two devices complete challenges for the same day, that day counts once.

Delete your Suntilea account and progress

In a version with Google sign-in enabled, open Settings and choose Delete account and progress. Confirm the deletion while online. This permanently removes the Suntilea cloud account, saved challenge history and its Google identity link, and starts a new guest profile on this device. It does not delete your Google account. Records may remain temporarily in backups until they expire. You can also request account deletion by email without reinstalling the app; we will verify account ownership before deleting records. Do not send passwords, tokens or other credentials.

Stop future-app test invitations

Open Settings in Suntilea and choose Unsubscribe under Test our next apps. You can also request removal by writing to suntilea.support@proton.me from the subscribed address, without reinstalling the app. The subscription covers test invitations only, not promotional offers.

Privacy and data requests

Read our privacy policy for data use, retention and deletion information. You can send data requests to the same support address.